telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Life as an IT apprentice at telanova

My story…

After spending my childhood tinkering and playing with computers, and other electronics, I decided that I wanted to take my passion for IT and technology and turn it into a career. In the beginning I wanted to go to college and get all the qualifications I could and then just apply for a job at an IT company, but then I realised that the qualifications are so broad, it never really prepares you for a real career in IT, so many people out there have a GCSE or a BTEC in IT, it just didn’t make me stand out from the crowd.

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Is your business secure?

Yes you say! You ensure the doors are double locked when the last employee leaves the office for the day and have a door code that is the length of your arm that changes every two weeks. You even have a decent CCTV system setup that catches the most insignificant of suspicious movements and alerts you by text message that a crisp packet blew past the front door. Ok so unless someone comes up with an ingenious plan that resembles a plot close to the Italian Job your business is safe. Right?

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What happens to your business if employees can't get into the office?

Snow day Provisioning

Though the concept of a white Christmas may bring joy to the hearts of children everywhere, it can chill a business to the bone!   As the holiday season rolls in, bringing with it harsh weather, terrible winds, the potential for flooding and of course, the chaos of hectic roads, we are once again reminded of the risk and potential loss of revenue for any business.   

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Tales from our helpdesk: Mr. S. Claus...

Our helpdesk received a call from Mr. S. Claus, who wanted some help with his important deadline coming up.

His business was manufacturing/direct delivery - all year long he stays at his headquarters, in the Arctic, but once a year he travels all over the world, delivering to his clients.  His old email service, provided by his ISP, was straining under the volume of email from clients (mostly children) with what they wanted in this year.  He needed to change to reliable email system, able to cope with the huge number of emails  and he wanted to change quickly.

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Understanding the benefits of email signature software

Almost every business recognises the importance of a professional looking brand and this is reflected in logos, websites and sales collateral. However, the brand image ‘ball’ seems to be dropped when it comes to email signatures.

Just how do you manage multiple employee email signatures? Can you control the look and feel of the emails your staff send daily to customers and suppliers? Are they cutting and pasting your company logo into Outlook manually? Does every employee use the same font and style in their email signature or are there multiple versions in circulation? Do they even use an email signature when using a mobile device? And what would happen if your company address or telephone number changed? Would everyone remember to update this?

To complicate matters further, have you given any consideration to how your employees email signature looks when viewed on a mobile phone or tablet? Other businesses judge you (and your company) not just by the content of your emails, but also by the look of your email and the signature you use to sign off. With clients and suppliers viewing your emails on multiple mobile devices and email clients it’s possible that your email signature could contain distorted images, fonts and uneven spacing - rendering it amateurish at best.

Taking control of the email signature situation

The good news is you don’t need to employ an army of IT consultants to address the email signature conundrum. We work with market-leading companies such as Clearformat and Exclaimer to create world-class email signatures to address the issues outlined above.

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