Created: Wednesday, 17 June 2020
Written by Ella Coles
Due to the pandemic a staff member at one of our customers was stuck in Germany and called our helpdesk with a major issue they were experiencing. Part of their job role is keeping abreast of industry specific research for which they pay a large subscription fee to access a particular website. But when they accessed the site in Germany they got this error:
“Access Denied - you are not authorized to access this site from outside the UK”
There are a couple of technical ways to get round this kind of region block:
- Connect back to a device in the UK (via remote desktop, TeamViewer etc) and then access the website - Unfortunately this customer did not have any spare devices in the UK that could be used.
- Use a VPN provider (like people use to stream US Netflix) - Among numerous other issues, this would risk the provider blocking their whole business.
Before trying a technical solution we suggested that they first contact the website provider to see if there were any other options. After explaining the situation the service provider created a separate account under the German wing of the site free of charge! A much better outcome than any technical solution.
If you would like a helpdesk that gives sound, practical IT advice, not just techie solutions.
Created: Tuesday, 09 June 2020
Written by Ella Coles
We don’t just do help desk, projects and maintenance. A significant part of our work is administration:
- Setting up new starters
- Processing leavers
- Changing job titles, names and phone numbers,
There are often multiple systems on which to make these changes: PCs, Servers, Printers, Cloud services etc. It can take hours!
We do these tedious but important tasks for our customers, and because they’re tedious and susceptible to human error we optimize them and automate them!
For an accountant
Before we got involved, a staff member was taking over an hour to set up each new starter. We got the process down to 5 minutes.
For a school
We automated the annual class intake process. Creating the new student accounts, year group transitions, class memberships and archiving the leavers.
Other areas we have improved with automation
- Email signatures
- Changing properties on mass - such as brand names etc
- Pushing out wifi credentials
- Adding key websites to web browser favourites
- Mapped drives
- Deploying software
- Deploying new hardware
Spending too much time on tedious but important IT chores, or avoiding them altogether?