telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

We fix 99% of issues remotely

We fix 99% of issues remotely. Why is that better?

It means we can get to the root of the problem faster. We see exactly what’s happening on the customer screen, straight away, in real-time. We get the relevant details while it’s fresh in the customer's mind.

If we send out an engineer for every problem, the customer has to wait for the engineer to get there and begin troubleshooting, and by this time the customer has forgotten important details.

Investigating remotely provides an immediate and efficient service to customers when things go wrong.

Contact us if you’re fed up of waiting for IT to arrive and fix your problems

The struggle of installing software

Installing software is tricky and time consuming. Reading complicated instructions, taking backups, going round each machine running the install, waiting for it to finish and then hoping it’s successful. All this when you have real work to do.

This is why our customers get us to do it for them. We know techniques that make it much more efficient. We prepare for and implement software installs, working around busy schedules... We do this for complex systems used by accountants, distributors, lawyers, kitchen designers and schools.

Want us to take away the hassle?

Disaster recovery hardware

One of the benefits we provide our managed customers is that we maintain a fleet of disaster recovery (DR) hardware. Not just spare PCs and Monitors but Servers, Firewalls, Switches, Routers and Wireless access points.

Recently this came into its own when a firewall at one of our customer’s sites failed. One of our engineers was able to grab a DR firewall, restore the customer’s backup file, drive to site and get them up and running straight away. No waiting for a replacement.

If you want less down time, in the event of a disaster, contact us

Are your employee's email signatures in unison?

Making sure your employees have set an email signature with the same style, branding and information can be a major pain. It’s manageable when you’re small, but as you start to grow, and as your employees have more and more devices it can be a real time waster.

This is why we set our customers up with a cloud signature service instead. Each employee automatically gets the businesses signature added to every email, no matter the device. It also enables you to easily promote new products or services, just update the central template and all your employee's emails go out with the promotion.

If you would like to talk to us about how we can help your business please get in touch.

2 Factor authentication

In the last year the threat of being phished has gone through the roof. The spoofed emails have become more convincing and harder to identify. The outcome from being phished is also much worse. They used to just send spam from your account but now they have more tricks:

  1. Send a change of bank details notice to your payroll administrator so on payday your salary is transferred to the attacker
  2. Target the person in charge of payments in your business and attempt to compromise them via emails from your account
  3. Intercept a valid invoice from one of your suppliers and change the bank details

The simplest and best way to prevent these phishing attacks from being successful is to enable 2FA in your business.

Contact us here if you are interested

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