telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

New Year's resolutions: Sort IT out

Details: Created: Monday, 06 January 2020; Written by Ella Coles

Many of our customers had new years resolutions In 2019 to improve their IT. Here are some of the projects we’re most proud of:

For an accountant we replaced 3 servers and 15 PCs.
For another accountant we moved their email to Office 365 and upgraded 50 PCs to Windows 10.
For a school we moved their email to Office 365, replaced their single server and all 12 PCs.
For a kitchen designer we moved their email to Office 365 and their files to OneDrive.
For a parish council we replaced all 5 of their PCs.
For a component distributor we simplified their virtual infrastructure.

In each case we advised them about their current set up and how to improve it. We provided support before, during and after to keep things running smoothly, and staff productive and happy.

Whamanova!

Details: Created: Tuesday, 17 December 2019; Written by Ella Coles

Last Christmas, had IT support

But the very next day, the servers went down

This year, to save me from tears

I called telanova

Once bitten, and twice shy

So telanova

Keeps a watchful eye

Tell me, baby, How’s it been?

it's worked a whole year

Reli-bly for me.

Now, I know what a fool I'd been

But if you ask me now

I know i’ve done the right thing

This Christmas, they think that they’re safe

Before New year’s day, Remember to say

“This year to save you from tears

Call in telanova.”

The struggle of installing software

Details: Created: Tuesday, 03 December 2019; Written by Ella Coles

Installing software is tricky and time consuming. Reading complicated instructions, taking backups, going round each machine running the install, waiting for it to finish and then hoping it’s successful. All this when you have real work to do.

This is why our customers get us to do it for them. We know techniques that make it much more efficient. We prepare for and implement software installs, working around busy schedules... We do this for complex systems used by accountants, distributors, lawyers, kitchen designers and schools.

Want us to take away the hassle?

We fix 99% of issues remotely

Details: Created: Monday, 09 December 2019; Written by Ella Coles

We fix 99% of issues remotely. Why is that better?

It means we can get to the root of the problem faster. We see exactly what’s happening on the customer screen, straight away, in real-time. We get the relevant details while it’s fresh in the customer's mind.

If we send out an engineer for every problem, the customer has to wait for the engineer to get there and begin troubleshooting, and by this time the customer has forgotten important details.

Investigating remotely provides an immediate and efficient service to customers when things go wrong.

Are your employee's email signatures in unison?

Details: Created: Tuesday, 26 November 2019; Written by Ella Coles

Making sure your employees have set an email signature with the same style, branding and information can be a major pain. It’s manageable when you’re small, but as you start to grow, and as your employees have more and more devices it can be a real time waster.

This is why we set our customers up with a cloud signature service instead. Each employee automatically gets the businesses signature added to every email, no matter the device. It also enables you to easily promote new products or services, just update the central template and all your employee's emails go out with the promotion.

If you would like to talk to us about how we can help your business please get in touch.