telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Protecting your business from bank transfer fraud

One of the fastest growing IT challenges businesses face today is the number of bank transfer fraud attempts. Below is an example of how a fraudster will carry one out:

  1. Scout out your business online - your website, linkedin etc
  2. Make a sales enquiry to obtain your branding
  3. Sign up for a free email address using your business owner’s or key employee’s name and setup an identical email signature
  4. Start an email conversation with one of your accounts team, usually something simple to get an email conversation going
  5. If their target replies, they reply with an urgent request, something like an overdue invoice, to make a transfer to the fraudsters bank account.

If anyone were to check the actual email address they would realise that the email didn’t come from the right address, but most email clients only show the display name, not the email address. These emails, done the right way, are virtually undetectable by spam filters.

How can you protect your business?

If you use Office 365 one method is to setup a transport rule as per this Microsoft blog post

If you use Google G Suite follow the "Turn on spoofing and authentication protection" section on G Suite Admin Help: Advanced phishing and malware protection.

Better still, get us to do this for you and continue to protect your business against this and other risks

Moved everything to the cloud? What about everything else

Why would a business with remote desktops in the cloud need telanova? Chances are the remote desktop provider's support will only go so far as the specific remote desktop service they provide. They won’t support

  • PCs
  • Laptops
  • The customer's internet connection
  • Switches
  • Routers
  • Wifi
  • Antimalware
  • Local log in

It’s tempting to think “if something goes wrong I can just throw it away and buy a new one”. Yes, you can but you can’t replace reputation, privacy, security, lost time...

Telanova supports the whole lot. We’re the glue that bonds IT together.

Is your data safe?

You may think that because you have a password on your laptop, your data is safe.

This is wrong!

Anyone can use a USB stick (with free, openly available software on it) to get all your files, data and even email, without having to know your password.

If you leave your laptop on the bus or it's stolen from your car, any data on it can be accessed. Not only could this be damaging to your business, but it also has serious GDPR consequences.

The only way to make a laptop or PC secure is encryption. Encryption scrambles your data to make it unreadable. Unless you have the key to unscramble it, the data is unusable

Modern operating systems have encryption features built in. Not only can this be used to protect your laptop or PC it can also encrypt USB sticks and servers. Not only is this good security practice but it also gives you the peace of mind that if something unfortunate should happen, any data will be unreadable.

If you would like to talk about how we can help your business keep your data secure  - please get in touch.


Are your employees always forgetting to set an out of office?


Are your employees always forgetting to set an out of office? With Office 365 it is possible to give someone the ability to set anyone's out of office. If you want an IT team capable of doing this for you then contact us!

To give someone the ability to set anyone’s out of office

  1. Login to the Office 365 admin portal -
  2. Go to the Exchange admin centre
  3. Select “permissions” from the left-hand menu
  4. Select “admin roles”
  5. Double click on “Recipient Management”
  6. Under the “Member” section, click the + icon
  7. Double click each account you want to give this permission and then click “OK”
  8. Click “Save”

To set someone else’s out of office

  1. Login to the Exchange Control Panel -
  2. Click your initials/picture in the top right
  3. Click the “Another user…” link
  4. Double click the user you want to set
  5. Select “organize email” in the left-hand menu
  6. Select “automatic replies”
  7. Set as you wish and click the “Save” button

Multiple fail-overs are important


One of our clients had a hard drive fail in a server last week - if the server had died and taken a couple of days to fix, they would have lost a significant amount of revenue from being unable to work. 

However, we specc'd the server with mirrored (RAID 1) hot-swappable drives. If one drive fails the server carries on uninterrupted. The customer didn't even notice the failure and the hard drive was replaced under warranty. Business continuity is very important, especially to this customer - so we built-in multiple failovers: an entire server could die and they would be back up and running in minutes.


If you would like to talk about how we can help your business from stopping IT failures causing days of downtime  - please get in touch.

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