Tales from our helpdesk: Is changing a router just like a light bulb?
- Created: Monday, 16 September 2019
- Written by Ella Coles
What’s the difference between changing a light bulb and changing a router...?
BT told our customer to unplug their old router and plug in the new one; just like changing a light bulb.
Our customer called us asking why the internet was down, no one could print and their WiFi had disappeared!
We dispatched an engineer immediately and asked him to leave the issue with us. He could focus on his business while we sorted it all out. We set up the new router the same as the old router and got everything running.
Contact us if you want to get on with what you're good at and leave the IT to us.