The software application’s support team is giving me the runaround!

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Created: Monday, 14 December 2020

Written by Ella Coles

We had a client who had issues with their main software application, the one that actually runs their business. When they called their supplier’s helpdesk they were given the runaround: “it’s not our software at fault, it’s your PC”. Which doesn’t really help the customer!

We looked at it, ruled everything else out and then we contacted the supplier with the technical evidence so that finally they would look at the issue and resolve it. And yes, it was the software application that needed fixing, not the PC!

Are you fed up of getting the runaround from suppliers of your software applications?