IT Support - Plan Comparison

Support services		Bronze	Silver	Gold
Budget control	telabase: inventory, asset management, and knowledge database	Unlimited	Unlimited	Unlimited
	Remote administration for servers and firewalls	Unlimited	Unlimited	Unlimited
	Remote maintenance for servers and firewalls	Budgeted	Unlimited	Unlimited
	Help desk, remote support and interactive assistance	Budgeted	Budgeted	Unlimited
	On site support	Budgeted	Budgeted	Unlimited
	Labour for hardware repair, replacement, rebuild, and reinstallation	Budgeted	Budgeted	Unlimited
	Software rebuilds	Budgeted	Budgeted	Unlimited
	Per person pricing, with quantity discounts
	Warranty management and follow up		Budgeted	Unlimited
	Follow up ISP issues		Budgeted	Unlimited
	No charge for callout, expenses or mileage
Inclusive services	No lock in - monthly rolling contract
	Named account manager and direct contact details
	Regular detailed reports
	Monitoring: server, antivirus, backup, storage, internet, WAN			Enhanced
	Service level agreement / guarantee			Enhanced
	Proactive renewal management (e.g. domains)
	IT policy assistance: Acceptable Use Policy and Business Continuity
	Standby hardware: PC, laptop, firewall, router, hub, switch
Scope	Operating system, application, network, internet and email issues
	Servers, PCs, laptops, firewalls, routers and switches
	Printing and scanning
	Generic office applications (Word, Excel, Access for example)
	Minor version upgrades
	Managing virus, malware and spam protection software
	Managed system updates
	Microsoft Exchange and other mail servers
	Supporting database servers
	Supporting accounting software
	Specialised industry applications
	Support for remote access
	Secondary computers and laptops, including home PCs
	PDAs and smartphones
Exclusions	Installing and configuring new hardware and software	We will quote for these projects, and similar projects, on a case by case basis
	Training
	Major version upgrades (e.g. Windows XP to Vista)
	Redesign, restructuring and reengineering
	Reinstatement after a significant insurable disaster (e.g. fire, flood)
	Cost of replacement hardware, parts and consumables.	We will quote on a case by case basis
	Cost of express courier pick up, return or delivery.
Discounts	Discount for additional services	5%	10%	15%
	Discount if monthly fee exceeds £500	4%	4%	4%
	Discount if monthly fee exceeds £1,000	8%	8%	8%
	Discount if monthly fee exceeds £2,000	11%	11%	11%
	Further volume discounts
	Discount for extending term to 12 months, payable in advance	10%	10%	10%
	Cost per person per day	From 20p	From 40p	From 66p

Contact Us

For more information on these solutions, or to find out how we can tailor a package just for you, Click here to contact us, or give us a call on 01344 989530.