Tuesday, 13 January 2009 14:08
Stacey called last week from a local accountancy firm with an interesting problem. Stacey has two screens on her office computer, her main screen and a secondary screen that is rotated to give a portrait view for documents etc. Stacey’s problem was that the secondary screen was not rotated properly in Windows – so everything that opened on the screen was rotated 90 degrees to the right.
In normal situations the Windows display drivers can usually sort out this simple rotation issue; however Service Pack 3 for Windows XP had recently been installed on Stacey’s computer.
What was needed to sort Stacey’s problem was an update to the graphics suite, in this case ATI’s Catalyst solution. The suite that was installed was incompatible for Service Pack 3.
Less than half an hour later, Stacey was up and running and able to view documents etc without having to twist her head or physically rotating the monitor.
As with the majority of our calls we were able to resolve Stacey’s problem as remotely and quickly. With the infrastructure we have in place we can minimise delays in resolving problems by cutting out unnecessary travel times.