Stacey called last week from a local accountancy firm with an interesting problem. Stacey has two screens on her office computer, her main screen and a secondary screen that is rotated to give a portrait view for documents etc. Stacey’s problem was that the secondary screen was not rotated properly in Windows – so everything that opened on the screen was rotated 90 degrees to the right.

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Earlier this week Steve called regarding a very important problem he had come across with his computer system. Steve's main computer had been playing up for the past few days when it finally died.

Steve has a regular backup schedule in place and rotates his tapes on a daily, weekly and monthly basis; he also replaces tapes when they reach a year old. Like most IT users we found that Steve had never actually tested restoring his critical data from any of his tapes or didn't monitor whether the backups completed successfully. 

 

We did manage to retrieve most of Steve's data, he was very lucky. Following our suggestions Steve has taken up our disaster recovery package and is happy with the system that has been put in place and tested.

Early Thursday afternoon Caroline, from the Parish Council, called with a very quick and easy question - "I am worried that the documents I put up on the website can be modified to change people's comments from meeting notes. Could we purchase something that will allow me to create PDF files and post this on the web instead?"

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Jenny, who's Clinic Manager at a leading chain of quality Dental Clinics called me with a puzzling rpoblem: "I'm pulling my hair out with this new version of Outlook, every time I minimise it, it disappears and I can only seem to re-open it from the start menu".

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Last Tuesday Jane called our help desk. Jane's a designer at a leading local kitchen design company in Ascot. Jane was having problems with internet explorer on her PC viewing kitchen units at the Hacker website www.hacker.de. She needed to get her design to the customer urgently. Luckily for her, her company has a support contract with telanova so she can phone us direct to sort out problems. and that's what she did.

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