telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Protect your business from ransomware and other nasties

Ransomware is a type of malware that encrypts every file it can find on your network. When you try to access one of the files you can’t: a popup demands payment of hundreds or thousands of pounds to unlock them for you. Some notable examples of ransomware that you may have seen reported in the news are Cryptolocker, Locky, and CryptoWall.


Telanova has a multilayered approach to protecting your business from ransomware and other nasties:

  • Prevention - The first line of defence, to stop malware from getting in

  • People - Some malware may penetrate you defences, your staff need to be on the lookout

  • Limit damage - If malware manages to penetrate your defences and get past your staff, make sure it can do as little damage as possible

  • Fast recovery - The last line of defence for your business is to make sure you can get back up and running again as fast as possible following an infection


Prevention - You need a belt and braces approach. telanova will check you system and advise. At a minimum you should deploy all of these:

  • Email server security - to scan incoming emails before they reach you

  • Web security - to scan web pages before you open them

  • Antivirus/antimalware - to protect each individual device


People - There is a constant arms race between the people who create the ransomware and the people who write the software to protect you. When new ransomware comes along for the first time, your security software may not protect you from it. So you need your staff to be vigilant. telanova will train your staff:

  • To identify the different types of fraudulent emails (phishing, spear phishing, whaling etc)

  • To spot bad links in emails

  • Don’t visit suspicious websites

  • To report anything suspicious on their devices asap

  • To know what to do immediately following an infection


Limit damage - In the event something manages to get through all your defences, it is important to limit the damage. You don’t want your business grinding to a halt from a single infected device. telanova will:

  • Lower each staff member's privileges to the minimum needed for their job

  • Make sure each staff member can only access the shared folders they need

  • Separate personal and guest devices from your business network


Fast recovery - Downtime is costly to your business, we can make sure your recovery is as quick and painless as possible. Telanova will:

  • Ensure your backup system is sufficient for your recovery requirements

  • Perform regular disaster recovery tests

  • Consider a deployment solution to quickly wipe / reinstall PCs


Contact telanova on 01344 989 530 or This email address is being protected from spambots. You need JavaScript enabled to view it. to protect your business from ransomware and other types of malware

Now's the time to upgrade your wireless infrastructure

If your business is relying on older wireless infrastructure it is probably time to upgrade. Wireless traffic is only going up, not only is the demand from each device going up, each person typically has more devices - laptop, phone and tablet etc!

On top of that, nearby wireless access points, bluetooth and other wireless peripherals all compete with you for the limited amount of wireless bandwidth.

Enter "5GHz". The "5GHz" band has a lot less devices competing. Typically 5GHz has a smaller range than 2.4GHz, which counter to what you would expect is actually a benefit. It means there are fewer devices competing within an access point’s reach.

Any laptops, phones and tablets replaced within the last few years probably already support the latest wireless protocol 802.11ac which uses the 5GHz band, why not update your wireless infrastructure to support them? Wireless 802.11ac infrastructure is also now quite reasonably priced.

telanova will guide you through the whole process: defining your requirements, choosing a vendor, creating a secure design, implementation, and post installation support. Contact telanova on 01344 989 530 or This email address is being protected from spambots. You need JavaScript enabled to view it. to get started.

Tales from our helpdesk: Encrypted files

Encrypting files is a really useful mechanism for protecting sensitive information. But there’s a risk that you might not be able to access the information in the future. Here’s a tale from our frontline support team.

Read more ...

Meet Jon Hobson

What is your job at telanova? Primarily, I work with Paul designing and implementing IT solutions for our customers.  When Adam needs me, I drop into the support team as a 3rd line engineer.  I also look after our internal information systems, making sure our engineers have the resources they need to do their jobs.

Read more ...

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