telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Keeping your organization free from unsafe unsupported software

You may think everyone keeps their IT up to date. But Windows 7 became unsafe to use a year ago and there are still 100 million devices running it.

How can you ensure your software is still supported and safe to use? You could go to every device and make a note of the version of the operating system (e.g. Windows 7 Pro) and all the software present (e.g. Adobe Reader 9.2). Then cross check each with the vendor's website to see if it's still supported. Then update or upgrade any unsupported software.

If that sounds like a lot of work... Then engage a proactive IT support team like telanova to handle it all for you. We actively monitor our clients' systems and software, identify those about to become obsolete, and guide our customers to the best solution to make sure they’re safe and efficient.

New Year’s resolutions for 2021: Sort IT out

In 2020 we improved IT for many businesses. Here are some of the projects we’re most proud of:

  1. Supported our entire customer base’s shift to working from home
  2. Deployed SentinelOne next generation antivirus to all our customers
  3. For a private school we deployed a three-server remote desktop server farm
  4. For an accountant we replaced their entire server infrastructure
  5. Numerous laptop and PC fleet replacements

Supported our entire customer base’s shift to working from home

In February (seems a very long time ago now!) the prospect of mass work-from-home seemed likely. We helped our customers identify what the challenges would be and how they could prepare. For every customer we prepared our own plan, even if they weren’t ready to consider it at the time, so that we’d be ready to keep them working.

Even with all that preparation we still had to manage a tidal wave! Our skilled engineers configured hundreds of VPNs and Remote Desktop connections so that our clients could work from home. And we advised on how they could make their work from home solutions secure.

Deployed SentinelOne next generation antivirus to all our customers

The increasing threats from malware, ransomware, viruses, phishing etc are major challenges for our customers. It is clear that traditional antivirus is no longer up to the task. Therefore we invested in SentinelOne, included it as standard in our support plans and have rolled it out to our customers. SentinelOne is a Next Generation Antivirus package, which we wrote about in our blog in July 2020. The following key features were pivotal in our decision making:
  • Uses AI to detect malicious behaviour, rather than relying on signatures
  • Can isolate an infected device from the network, preventing further infection
  • Ability to “roll back” a device to the state it was in before the malware struck

For a private school we deployed a three-server remote desktop server farm

To boost the School’s home working remote desktop capacity we needed to add three additional servers, but during the height of the first lockdown we wanted to be as safe as possible. We talked the on-site IT technician through installing the physical servers in the rack and starting them up. We were then able to connect remotely and complete the remote desktop server farm setup. They now have capacity for 150 staff to work from home at any time.

For an accountant we replaced their entire server infrastructure

This accountant’s three physical servers were 7 years old and although still performing ok, were well beyond their initially designed lifespan. We performed a comprehensive analysis comparing the costs and benefits of a cloud migration vs replacing the servers. Our customer chose to replace them rather than migrate fully to the cloud. Navigating the changing lockdown rules and supplier logistical issues gave us some headaches but we completed the project without any downtime during business hours.

Numerous laptop and PC fleet replacements

We have completed many laptop / PC fleet replacements during 2020 and have adapted our processes to keep our customers as safe as possible. Most have been completed by carrying out as much setup as possible in our office, re-shipping to the end-user, and talking through any remaining tasks over the phone.

Contact us if you have a New Year’s resolution to sort out IT out in 2021

Smishing, the growing text message threat

Smishing is like Phishing but via text message. Using social engineering to get you to reveal personal information or capture your username and password.

Here are two recent examples I’ve received:

“We have discovered suspicious activity on your bank account, tap this link and verify your recent transactions.”

And

“You have a new voicemail, tap this link to listen to it.”

In both cases I was taken to a fake login page. If I had entered a username and password they would have been captured and abused. So be vigilant just like you are with email.

You wouldn’t fall for this but what about your colleagues and your business contacts?

The software application’s support team is giving me the runaround!

We had a client who had issues with their main software application, the one that actually runs their business. When they called their supplier’s helpdesk they were given the runaround: “it’s not our software at fault, it’s your PC”. Which doesn’t really help the customer!

We looked at it, ruled everything else out and then we contacted the supplier with the technical evidence so that finally they would look at the issue and resolve it. And yes, it was the software application that needed fixing, not the PC!

Are you fed up of getting the runaround from suppliers of your software applications?

Successfully deploying new devices during a pandemic

Even during the pandemic we’ve been successfully deploying devices for our customers. Our goal is to make it as easy as possible for the staff member to hit the ground running when they get their new device. There are a few technical and logistical hurdles while working from home but we’ve developed solutions for all of them.

  • We identify, agree and procure devices that best meet the requirements - Portability, Speed, Storage, Aesthetics, Cost, Urgency etc.
  • At our premises (while observing the current restrictions!) we set up each device for the staff member that will ultimately be using it. Making sure the software they need is installed and configured for them.
  • We re-package the devices and ship them out.
  • As each staff member receives their new device, we talk them through the physical installation e.g. plugging things in, connecting to Wi-Fi, setting up printers etc.
  • We confirm the staff member has everything they need to do their job. Outside of lockdowns, we would normally carry out this step in person on site.

If you want an IT team that makes life easy for you and your team whatever the circumstances contact us!

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