telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Does Google really give you the answers you want ?

Google Search

Many of us have been there, you want to book a hotel, you have a rough idea of where, when, how much to spend etc. You enter a search, and 4 hours later you are still trying to find a booking that matches what you need. Every additional search shows more and more possibilities without giving you the ideal answer.

A recent study shows that the current methods of search and discovery are ending up meeting only around 51% of our functional properties, and when it comes to quality and price it can be as low as 16% satisfaction.

The recent paper by Messaoud WB at the Universite de la Manouba, ran a study using traditional and a version of Behavioural Web Service Discovery (B-WSD) (B-WSD Approach and Validation: Use Satisfaction Survey Nov 2017). Looking at the different areas of needs of a consumer and surveying how satisfied the consumer was after the selection was made in each area, including Functional Properties, Non-Functional, Execution cost, Quality/Price, Waiting time.

In conclusion the way searching is performed now, with the explosion of data on the internet, is not always meeting our needs. Using B-WSD, a sequence of operations of a web service, leads to a translation of the the consumers needs, and once the problem is analysed B-WSD approach proposes the modelling of a discovery system allowing a search to be developed according to customer data.


Check your website if you use Symantec SSL Certificates

Reported last year, the decision was taken by Google to stop trusting some Symantec SSL Certificates on servers. This decision was taken after a number of failings in the authorisation chain of Symantec Certificates. Back in 2017 there was a public posting questioning the authentication of a number of Symantec Corporation PKI certificates. It appeared that a number of certificates issued did not conform to correct baseline requirements, and Symantec had authorised other organisations to issue certificates on their behalf without appropriate oversight.

The Google Chrome browser which is used by the majority of users when surfing the web will stop trusting these certificates when the update is released on April 17, 2018.

What do I need to do

If you run a website you need to follow the simple steps below to check that your website will not be affected

If you do not run a website, you can continue to browse the web as normal, when you come across an affected website, Chrome it will prevent you accessing it until they resolve the issue.

How do I check my website

To confirm if your website will be affected on 17th April follow these steps :

  • Open the Google Chrome Browser (You'll need Version 63.0.3239.132 - or newer)
  • Go to your website
  • While you are on the main page of your website, open the Console Log, this can be done by one of the following:-
  • Pressing the F12 key
  • Pressing CTRL+SHIFT+I
  • Click the 3 dots, choose "More Tools" > "Developer Tools"
  • Click on the Console option along the top of the area that opens next to the web page
  • If you see the following message your website will need to obtain and install a new certificate
  • The message :

I'm affected and I need help

If you are affected and don't have an appropriate web hosting contract / support contract that covers the issue, our Timebank Service can be used to purchase time for a Consultant to investigate for you, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject "Please assist with my Website SSL"

Spectre and Meltdown - Criminals take advantage in Germany

Keep secure do not download unknown patches from email links
Using the latest wide news coverage of the Spectre and Meltdown vulnerability, criminals have seized on the chance to distribute their own trojans to the unsuspecting users.

Recent news from Malwarebytes is advising that a German email has been circulating purporting to be from the German Federal Office for Information Security , with a valid SSL certificate for the website that is linked in the email, all look legitimate.However, once you visit the site, and download the zip file, inside is a file named intel, which adds to its credibility, but once the intel.exe file is run, it installs a trojan (Smoke Loader) and starts downloading and uploading encrypted data to external servers.

While this website has now been taken down by the hosting providers, there will undoubtably be further emails circulating that will try to take advantage of people wanting to download patches. So whether you are an Accountant in Andover, a Barrister in Basingstoke, or a Loan Officer in London, ensure you download the patches from the domain, or the domains.

For a list of the updates that are currently available, visit the page and you’ll see the hotfix numbers that you can search the MS website from.

Flash Player - New Vulnerability

South Korea's Computer Emergency Response Team

News broke on Wednesday 31st January 2018 from KRCert that a new Zero Day vulnerability is circulating and users of Flash need to take action

Quick Points

  • Products affected are : Adobe Flash Player Desktop Runtime, Adobe Flash Player for Google Chrome, Adobe Flash Player for Microsoft Edge and Internet Explorer 11.
  • Affected versions are and earlier.
  • Adobe will be releasing a security update on 5th February 2018, it is recommended that you uninstall / disable Flash Player until its release.
  • Using the exploit hackers can take control of the infected device
  • The exploit can be used via malicious MS Office files.
  • Web browsing through any browser is at risk until the patch is released.

Reduce the Risk

Uninstall Flash, or do not visit untrusted/unknown websites, avoid viewing email attachments with unknown origin, update your anti-virus to the latest version and enable real-time monitoring

GDPR Countdown Clock

How much time is left before the General Data Protection Regulations come into force ?

Companies worldwide that are working with European Individual's data should now be aware of the impact GDPR will have on the way they work with that data.

When do the new regulations come into force ?

25th May 2018

Here are some more questions to ask your leadership ( Download a printable version here )

  • Have you made everyone, and we mean everyone, in your organisation aware of the regulations ? Yes / No
  • Is your company aware of all the different repositories of personal data ? Yes / No
  • Has your company's privacy notice been updated? Yes / No
  • Are the processes for deleting personal data easily accessible and documented ? Yes / No
  • Have you done a trial run on how long it takes to complete a subject access request to complete it within the allowed time frame (normally 40 days) ? Yes / No
  • Does the privacy notice clearly state why the information is held ? Yes / No
  • Is all data, held under consent, clearly recorded on how that consent was attained ? Yes / No
  • If any data, is, or may belong to children, do you have a method of recording parental / guardian consent with this data, and for any data that could belong to under 18s have you got that consent ? Yes / No
  • Where are the documented procedures for detecting, reporting and investigating a data breach ? Location : _____________________________
  • Where are the documented procedures for carrying out DPIA's for new developments / technologies, or new processes ? Location : _____________________________
  • Who is/are the Data Protection Officers Name(s) : _____________________________
  • If you have overseas branches, which state is the lead supervisory authority ? State : _____________________________ / N/A
For more information visit the ICO website

Email Facebook Google LinkedIn Twitter

We use cookies to provide you with the best possible experience in your interactions on our website

You agree to our use of cookies on your device by continuing to use our website

I understand