telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Time to replace your business computers

How much do you think an older computer costs your business?

  1. They’re slow - Waiting a few minutes every day for your PC to boot or your emails to open adds up. 15mins wasted per working day at UK median wage is £969 per year.
  2. Not in warranty - Even new components can fail - warranties make repairs quick and efficient. Typically an in-warranty machine is fixed by the next working day. With an out of warranty machine, the faulty part needs to be sourced (often tricky), delivered and then fitted. The downtime cycle can be more like three or four days (£400 at UK median wage) on top of that you need to pay for the replacement part and the engineer's time to fit the part.
  3. The software is no longer supported - risking significant downtime or data loss

Finally - Look at the underside of the mouse - if you can see a ball - it’s definitely time.

An average business PC with setup is £1000 - you’ll see a return on your investment in the first year.

We not only supply and install business workstations and laptops but also track our customers’ assets and advise when it’s time to upgrade or replace machines.

Tracking customer satisfaction

One important statistic we track is customer satisfaction... using the Net Promoter Score or NPS. This proven metric has transformed the business world and now provides the core measurement for customer experience management programs around the world.

With every email response we invite our customers to score us from 0-10. 0 to 6 is viewed as Negative, 7 and 8 is Neutral, 9 and 10 is Positive. Subtract the Negatives from the Positives and get a percentage score in the range -100 to +100.

In the last year, our Net Promoter Score was +93, an excellent score in our industry according to Retently

We review all the responses to see what we can do to improve our service.

Contact us if you would rate your current IT support anything lower than an 8.

Tales from our helpdesk: All systems down

One Saturday our out-hours-engineer got an alert: everything was down at a client. He identified an issue with the power. He called the customer who went on-site to discover the power was cutting in and out.

Our engineer shut the servers down to prevent damage, whilst the customer called the power company. Electricians spent the rest of Saturday and Sunday locating and fixing the fault (they had to dig up the car park).

Once resolved our engineer was able to power up the IT systems and verify everything was working ready for Monday morning.

If not discovered until Monday morning this would have caused 2 days of lost earnings.

We’ve got antivirus already, why would we need web protection too?

We’ve got antivirus already, why would we need web protection?

Antivirus will block straight forward malicious downloads, but not other web based threats like phishing websites or sites that exploit bugs in your web browser.

Web protection has many other benefits

  • Protect your organization from malware, phishing, adware, botnets etc by blocking all sites below a reputation threshold
  • Avoid expensive HR issues by blocking questionable sites, such as pornography, hate crime, drug abuse, violence, gambling etc
  • Increase profit by restricting access to unproductive sites, such as Facebook or Netflix during business hours.
  • Prevent GDPR breaches by blocking unapproved file sharing sites
  • Block or unblock specific websites that fall outside any of the above categories

Engage telanova as your IT team and we’ll implement security strategies appropriate for your organization.

Bring Your Own Device safely

It has become more common for businesses to allow their users to access their email, calendars or other services such as Microsoft Teams, through a personal mobile phone, tablet or other device, usually referred to as “Bring Your Own Device” (BYOD). It has become increasingly popular because people don’t want to carry a work and a personal device, but do want the convenience of being able to stay in touch on-the-go. The increase in remote working as we have navigated the restrictions imposed by COVID-19 has added to the popularity, and companies have appreciated not having the extra expense of providing these devices to their users.

Read more ...

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