telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Meet Jon Hobson

What is your job at telanova? Primarily, I work with Paul designing and implementing IT solutions for our customers.  When Adam needs me, I drop into the support team as a 3rd line engineer.  I also look after our internal information systems, making sure our engineers have the resources they need to do their jobs.

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Tales from our frontline support team: Encrypted files

Encrypting files is a really useful mechanism for protecting sensitive information. But there’s a risk that you might not be able to access the information in the future. Here’s a tale from our frontline support team.

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Meet Paul Grigg

What is your job at telanova? As telanova’s Principal Systems Engineer, the buck stops with me for technical matters, whether that’s implementing a new systems architecture for customers’ more complex requirements (e.g. virtual private networks across multiple sites) or troubleshooting customers’ more complex problems that go beyond day to day support requests (e.g. Disaster Recovery).

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