telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Windows 7, Server 2008, Exchange 2010 End of Life

In January 2020, Windows 7, Windows Server 2008, and Exchange 2010 will all reach Microsoft’s end of life. This means they will no longer get security patches making them unsafe to use.

Most small businesses will be using at least one of these but are not aware of the looming deadline. This will cause a domino effect of upgrading or replacing hardware, applications etc that won’t work with newer versions.

 

If you would like to talk to us about this and how we can help your business prepare for this deadline please get in touch.

The struggle of installing software

Updating some software systems can be tricky and time-consuming. Reading the complicated instructions, taking backups, going round each machine to run the update, waiting for it to finish and then hoping it's successful. All this when you have real work to do. This is why our customers get us to do it for them. We can plan and implement an update for any line of business software and work around busy schedules. We have done this for many complex systems used by accountants, distributors, lawyers, kitchen designers and schools.

If you would like to talk to us more about how we can help your business deal with complex upgrades please get in touch

We will never give up

You might think that all IT companies are the same but at Telanova we will help your business gain back the time you have lost because of IT issues.

We recently won a new client who had a very serious issue. Every day, every hour on the hour for 15 minutes their whole system would come to a grinding halt. Employees couldn’t send emails, take calls or do their job! Basically, the employees were only able to work for 75% of the day. Their previous IT provider had given up trying to fix this issue.

We ran extensive diagnostics to discover that their anti-virus was causing their server to become non-responsive! We rectified the issue allowing their employees to work 100% of the day.

If you would like to talk to us about how we can help your business please get in touch.

Are your employee's email signatures in unison?

Making sure your employees have set an email signature with the same style, branding and information can be a major pain. It’s manageable when you’re small, but as you start to grow, and as your employees have more and more devices it can be a real time waster.

This is why we set our customers up with a cloud signature service instead. Each employee automatically gets the businesses signature added to every email, no matter the device. It also enables you to easily promote new products or services, just update the central template and all your employee's emails go out with the promotion.

 

if you would like to talk to us about how we can help your business please get in touch.

Human integration with technology and systems.

Connecting all the time

Andrés Lucero of Aalto University, Helsinki, Finland recently published ( arXiv:1804.04833 [cs.HC] ) his autoethnography about his period of times in his life that he has voluntarily lived without a mobile phone. Since 1999 he spent two separate periods (2002-2008 and 2014-2017) without a phone. Both related to when he was working in academia and cycling to work. Interesting points to note were that even during these periods he had access to wifi enabled tablets, but the need for authentication codes and secure communications were the key areas that were affected by not having a mobile phone. Additionally in Finland at the age of 7 children receive their first mobile phone and house keys so that they can travel to school on their own.

With two factor authentication heavily reliant on mobile phones either for SMS/text codes or smart phone apps with authentication code production, it becomes more and more difficult to imagine the operation of today’s work environment without a phone. In one situation the service he was trying to use reluctantly ended up emailing the security details to an email address that they weren’t able to verify.

Moving back in to the connected world and embracing all forms of device, including wearable, Andrés Lucero also had to learn how to cope with synchronous and asynchronous forms of communication such as Whatsapp, where in a group things are said and discussed through the night which aren’t for people sleeping to respond to until they want to.

The paper makes for an interesting study, and demonstrates a number of situations where normal life is eased by the power of live connection. Eg. location and travelling directions, location based entertainment and two factor authentication services. The paper also shows how remaining in control of technology can help maintain control of stressors.

For security all businesses should be using two factor authentication where they can, and with smart phones being one of the most popular methods the need for all employees having access becomes apparent. However there are alternatives, if you’d like to discuss please contact us below.

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