telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

How do you demonstrate to your clients you have adequate cyber protection?

Most people understand how to physically secure their organisation, locks on the doors and windows, burglar alarm, security camera's etc. But most people don't understand cyber security, how do you make sure the protections you have in place are sufficient? How do you demonstrate that to your clients?

Cyber Essentials is a simple but effective, government-backed certification scheme that will reassure you and your customers that you are following best practices and have adequate protections in place. It only costs £300 and also includes cyber insurance.

We’ve done it ourselves, click here for proof. We've also helped several of our customers get up to standard and pass the certification.

if you would like to talk about how we can help your business pass the Cyber Essentials certification please get in touch.

Are you an ambitious startup?

At telanova we enable businesses to achieve their ambitions by improving their IT, managing it properly and supporting the team.

We’ve guided many of our customers through the IT challenges that come with increasing employees, opening multiple offices and correcting the mistakes made by previous IT companies.

If your an ambitious start up looking to grow 5 employee or more by the end of 202 contact us.

Whamanova!

Last Christmas, had IT support
But the very next day, the servers went down
This year, to save me from tears
I called telanova

Once bitten, and twice shy
So telanova
Keeps a watchful eye
Tell me, baby, How’s it been?
it's worked a whole year
Reli-bly for me.

Now, I know what a fool I'd been
But if you ask me now
I know i’ve done the right thing

This Christmas, they think that they’re safe
Before New year’s day, Remember to say
“This year to save you from tears
Call in telanova.”

New Year's resolutions: Sort IT out

Many of our customers had new years resolutions In 2019 to improve their IT. Here are some of the projects we’re most proud of:

  1. For an accountant we replaced 3 servers and 15 PCs.
  2. For another accountant we moved their email to Office 365 and upgraded 50 PCs to Windows 10.
  3. For a school we moved their email to Office 365, replaced their single server and all 12 PCs.
  4. For a kitchen designer we moved their email to Office 365 and their files to OneDrive.
  5. For a parish council we replaced all 5 of their PCs.
  6. For a component distributor we simplified their virtual infrastructure.

In each case we advised them about their current set up and how to improve it. We provided support before, during and after to keep things running smoothly, and staff productive and happy.

Contact us if you have a New Year’s resolution to sort out your businesses IT in 2020

We work remotely

We fix 99% of issues remotely. Why is that better?

It means we can get to the root of the problem faster. We see exactly what’s happening on the customer screen, straight away, in real-time. We get the relevant details while it’s fresh in the customer's mind.

If we send out an engineer for every problem, the customer has to wait for the engineer to get there and begin troubleshooting, and by this time the customer has forgotten important details.

Investigating remotely provides an immediate and efficient service to customers when things go wrong.

Contact us if you’re fed up of waiting for IT to arrive and fix your problems

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