telanova Blog

telanova: the outsourced IT team that feels like your own

Providing advice, consultancy, helpdesk, monitoring and maintenance, updates, upgrades, security: all the things your in-house team would do, but better and at a fraction of the cost and hassle.

Phone call fraudster

Recently a fraudster called a CEO and used a deepfake voice synthesizer to impersonate the voice of his boss at their parent company. They then instructed them to make a payment of £200,000. The CEO recognized the voice and proceeded with the payment as per their procedures.

We stay on top of security news for our customers and warn and work with them to prevent losses like this. In this instance the fraud could have been prevented if their procedures included verifying the payment details by calling back via a known number. It is also important that other protections are in place such as two factor authentication, display name spoofing protection etc.

Want to know more? call us

Moved everything to the cloud? What about disaster recovery

Moved everything to the cloud? It’s tempting to think “I don't need a disaster recovery plan”.

The cloud has risks too. Although more reliable than a server in your office, it’s not 100%. What if Office 365 went down? An extended power cut? An employee maliciously or accidentally deleted all your files?

Without protection against these you're stuffed. Without a plan everyone runs around like headless chickens making the consequences much worse. Without testing you have no idea if it works.

Contact us if you don’t have a disaster recovery plan or haven’t tested it.

What’s the difference between changing a light bulb and changing a router?

What’s the difference between changing a light bulb and changing a router?

BT told our customer to unplug their old router and plug in the new one; just like changing a light bulb.

Our customer called us asking why the internet was down, no one could print and their WiFi had disappeared.

We asked him to leave the issue with us. He could focus on his business while we sorted it out. We set up the new router the same as the old router and got everything running.

Contact us if you want to get on with what you're good at and leave the IT to us.

Moved everything to the cloud? What about Encryption

Moved everything to the cloud? It’s tempting to think “I don’t need hard drive encryption on my laptops, there’s nothing important there”.

Without encryption, if someone stole your laptop they could easily extract any saved passwords, and then use them maliciously, e.g. stealing, deleting or ransoming all the information you have stored in the cloud.

With encryption you are safe in the knowledge that no one can extract any passwords from the laptop.

Contact us if you want to secure your information.

Moved everything to the cloud? What about malware?

Moved everything to the cloud? It’s tempting to think “I don’t need anti-malware on my devices, there’s nothing there anyone wants”

Without anti-malware a keylogger would capture everything you type, including passwords, bank details and confidential client information.

Your devices could be used as part of a botnet, causing your ISP to suspend your internet connection.

Ransomware would render your device unusable even though there’s no information to encrypt

Think of the damage to your business's reputation.

Contact us to prevent these problems.

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