Fobbed off!

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Created: Monday, 24 January 2022

Written by Tim Nicholls

A customer had issues with their main software application, the one that actually ran their business. When they called their vendor’s helpdesk they were given the runaround: “it’s not our software at fault, it’s your PC”. This response didn’t really help the customer!

We looked at the issue, made sure we could reproduce it ourselves, then told our client to leave it with us. Our client was then able to get on with their job while we dealt with the vendor. We set up a brand new test system, installed and configured the software on it, and were still able to reproduce the issue. Finally, the vendor admitted it was their software application that needed fixing, not the PC!

Are you fed up with getting the runaround from the vendors of your software applications?