We do 99% of our work remotely, connecting to the computer or server as though we were sitting in front of it. If a PC happens to be turned off or is unresponsive, we sometimes have to ask our customers to “switch it off and on again”.
But for a server it might not be that simple. Maybe no one is present, such as during this current lockdown, or if it’s in a secured server room, or it may occur out of usual office hours such as over a weekend or during a bank holiday under more “normal” times.
We could send an engineer on site - but there’s a better way: “out of band management” - and I don’t mean when Robbie left take that.
Inside the server is another tiny server we can connect to. This allows us to diagnose why it was unresponsive and control the power switch.
So that’s how we can reboot the server without the cost and delay of dispatching an engineer.
Contact us if you want an IT support company that knows all the tricks.