IT Support

IT Support

  • Are you upgrading from Windows 7 to 10?

    As I’ve mentioned in a previous blog, Windows 7 will stop being supported in January 2020.

    We have already helped many businesses upgrade from Windows 7. We help guide them to the best solution for their budget, replace outright, upgrade or a mixture. We then plan and handle all the headaches.

    We normally create a custom Windows 10 image, with all their LOB (line of business) applications pre-installed which is then very quick to deploy to multiple PCs at once. We can even empower them to deploy it themselves in the future.

    If you would like to talk about how we can help your business upgrade to window 10 please get in touch.

     

  • Business rename IT challenges

    When a business is planning on changing name or re-branding they often underestimate the number of changes IT needs to make.

    Of course, the website will need updating, possibly a new domain name needed too. But then the email system will need re-configuring... What about the email signatures? Does the WiFi need to be re-named? PC logins? Does anything automatically generate documents with the business name? Such as word templates, or invoicing software? With a larger business, this can be just the tip of the iceberg.

    We have helped numerous businesses through the IT challenges of a rename.

    if you would like to talk about how we can help your business face the IT challenges of a business rename please get in touch.

     
     
  • If Sage or any PC application runs slow

    If Sage, or any other application, starts to run slowly you may not need to replace your computer just yet. Our accountant customers sometimes get this problem when they've loaded a lot of data into Sage, and Sage has to process it all. Although you can buy a new faster computer for £500, the total cost including new software licences, installation, configuration and data transfer works out much higher. What can you do to delay the purchase for another year or two?

  • Still using Exchange 2010? It's time for action

    Two out of our top 10 customers are currently using on premise Exchange server 2010 for their email. One has about 50 employees whilst the other 100. Exchange 2010 is hitting end of life in January 2020. Microsoft will stop supporting it making it unsafe to use after that date.

    There are two realistic migration options for Exchange server 2010: either replace the server or move your email to the cloud. For businesses of this size, it doesn’t make sense to have an on-premise email server. Working with our customer we devised a plan and have started a migration to Office 365.

    Office 365 isn’t just cloud email it can also help make a business's entire IT better. It allows your employees to work anywhere and collaborate easily whilst providing you with the latest software and security. The subscription based model means it can easily scale with your business.

    If you would like to talk about how we can help your business migrate from Exchange server 2010 - please get in touch.

  • Tales from our frontline support team: Encrypted files

    Encrypting files is a really useful mechanism for protecting sensitive information. But there’s a risk that you might not be able to access the information in the future. Here’s a tale from our frontline support team.

  • We will never give up

    You might think that all IT companies are the same but at Telanova we will help your business gain back the time you have lost because of IT issues.

    We recently won a new client who had a very serious issue. Every day, every hour on the hour for 15 minutes their whole system would come to a grinding halt. Employees couldn’t send emails, take calls or do their job! Basically, the employees were only able to work for 75% of the day. Their previous IT provider had given up trying to fix this issue.

    We ran extensive diagnostics to discover that their anti-virus was causing their server to become non-responsive! We rectified the issue allowing their employees to work 100% of the day.

    If you would like to talk to us about how we can help your business please get in touch.

  • What happens to your business if employees can't get into the office?

    Snow day Provisioning

    Though the concept of a white Christmas may bring joy to the hearts of children everywhere, it can chill a business to the bone!   As the holiday season rolls in, bringing with it harsh weather, terrible winds, the potential for flooding and of course, the chaos of hectic roads, we are once again reminded of the risk and potential loss of revenue for any business.   

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