- Created: Monday, 18 May 2020
- Written by Jonathan Hobson
As the outsourced IT team for our customers, our challenge during COVID-19 was to keep each one up and running as best we could in the evolving situation. This is how we responded.
Before Lockdown started – we helped our customers prepare.
In February (seems an age away) the prospect of mass work-from-home seemed likely. We helped our customers identify what the challenges would be and how they could prepare. For one customer we provided training for staff who were not familiar with working from home, and carried out a stress test by getting everyone to work from home on the same day. So when the government instruction came to work from home it was business as usual.
For every customer we prepared our own plan, even if they weren’t ready to consider it at the time. So when the crunch came we were ready to keep them working.
Setup and configured servers (including one in our living room)
For a London based customer we remotely deployed a Remote Desktop server farm so that 100s of users could remotely connect. For another we procured and installed a new server to increase the remote working capacity. It didn’t arrive until just after lockdown started, so we had the delivery diverted to one of our engineers’ homes. They set up and configured it in their living room! This minimised the time needed at the customer’s site and made sure we could bring the extra capacity they needed online as quickly as possible.
Installed hundreds of VPNs and Remote Desktop connections
Even with all that preparation (see above) we still had to manage a tidal wave of tickets. Our skilled engineers configured hundreds of VPNs and Remote Desktop connections so that our clients could work from home. And we advised on how they could make their work from home solutions secure.
Want to check your work-from-home solution is secure? Check out our blog here.
Helped with Microsoft Teams, Zoom and Google Meet
Whatever platform our customers needed to use, we have been there to provide 121 training and help desk support to help them set up and make sure the audio and video was the best it could be. We even wrote this blog to help decide which is the best platform to use. And put together 11 Microsoft Teams tips.
Stayed in contact with everyone
We have been regularly keeping in contact with our customers, making sure they have what they need to navigate this unique time.
Stay safe everyone – we are looking forward to when we can write blogs from the office soon.