- Created: Tuesday, 09 June 2020
- Written by Ella Coles
We don’t just do help desk, projects and maintenance. A significant part of our work is administration:
- Setting up new starters
- Processing leavers
- Changing job titles, names and phone numbers,
There are often multiple systems on which to make these changes: PCs, Servers, Printers, Cloud services etc. It can take hours!
We do these tedious but important tasks for our customers, and because they’re tedious and susceptible to human error we optimize them and automate them!
For an accountant
Before we got involved, a staff member was taking over an hour to set up each new starter. We got the process down to 5 minutes.
For a school
We automated the annual class intake process. Creating the new student accounts, year group transitions, class memberships and archiving the leavers.
Other areas we have improved with automation
- Email signatures
- Changing properties on mass - such as brand names etc
- Pushing out wifi credentials
- Adding key websites to web browser favourites
- Mapped drives
- Deploying software
- Deploying new hardware
Spending too much time on tedious but important IT chores, or avoiding them altogether?